Frequently Asked Questions

Start with how you actually want to ride. If easy cruising matters most, look at the Drift. If you want one bike that can handle a bit of everything, start with the Cruiser Pro. For more everyday range, step up to the Double Up. If style and presence lead the decision, look at the Bolt or Double Bolt.

Not sure? The Cooly Crew can help you narrow it down.

Each Cooly has a clear role:

• Drift — The Easy Cruiser: ease, comfort and style
• Cruiser Pro — The All-Rounder: everyday versatility
• Double Up — The Long-Range All-Rounder: everyday versatility with extended range
• Bolt — The Head-Turner: style, character and presence
• Double Bolt — The Ultimate Bolt: Bolt character with serious range

The best choice comes down to what matters most in your normal week, not which bike has the longest spec sheet.

For someone wanting one eBike for commuting, shops, beach runs and general everyday riding, the Cooly Cruiser Pro — The All-Rounder is the natural place to start.

If your riding is more relaxed and easy-going, the Drift may suit you better. If you want the same everyday versatility with more range, look at the Double Up.

If you want everyday versatility with extended range, look at the Cooly Double Up — The Long-Range All-Rounder.

If you love the Bolt's style and character but want serious range as well, the Cooly Double Bolt — The Ultimate Bolt is the step up. The Double Bolt has a 100+ km estimated range, depending on riding conditions.

Start with the Cooly Bolt — The Head-Turner. It is the style-led member of the range, built around character, stance and presence.

If you want that same Bolt personality with extended range, look at the Double Bolt.

Where offered, they are genuinely separate product configurations.

The 250W Public-Road Version uses a genuine 250W maximum-continuous-rated motor and is designed for public-road use where permitted, subject to the bike, rider and riding rules in your state or territory.

The 750W Private-Property Version is a separate higher-powered configuration intended for private-property use where permitted. It is not supplied or represented as an eBike for public-road or public-path use.

If public roads or paths are part of your riding, choose the 250W Public-Road Version where permitted under the rules in your state or territory.

Bike compliance is only one part of the picture. Rider and riding requirements can also apply. If you're riding in Queensland, from 31 August 2026 you must also meet the applicable age and driver-licence requirements or qualify for an exemption.

Check the current rules where you ride.

The 750W Private-Property Version is a separate higher-powered configuration intended for private-property use where permitted. It is not Cooly's public-road configuration.

If public roads or paths are part of your plans, choose the 250W Public-Road Version where permitted and check the bike, rider and riding rules that apply in your state or territory.

Yes.

The 250W Public-Road Version uses a genuine 250W maximum-continuous-rated motor.

The 750W Private-Property Version is a separate higher-powered configuration intended for private-property use where permitted.

They are separate product configurations for different riding environments.

Yes. Bike requirements, rider eligibility and riding rules are not identical across Australia.

Use our national guide for the state-by-state picture. If you're riding in Queensland, use the dedicated Queensland guide for the current local requirements.

From 31 August 2026, riders of eBikes on roads, road-related areas and in public places in Queensland generally need to be at least 16 years old and hold a valid driver licence.

Queensland Government guidance states that the minimum licence level can be a Learner licence from Queensland, interstate or overseas.

This is a rider requirement and is separate from whether the eBike itself meets the technical requirements for public use.

No. Queensland's new driver-licence requirement applies to the rider. It does not mean a compliant eBike itself needs to be registered.

The bike must still meet the applicable public-use requirements, and the rider must separately meet any age, licensing and riding requirements that apply.

Yes. Queensland provides exemptions in specific circumstances, including supervised riders aged 12–17, certain designated recreational areas and a medical or disability exemption pathway for eligible riders who cannot hold a driver licence because of a medical condition or disability.

Conditions apply. From 31 August to 29 November 2026, Queensland legislation also provides that a rider does not contravene the new licence requirement where they have a reasonable excuse. This is not a blanket three-month grace period.

Because exemption conditions are specific, use the current Queensland guide and Queensland Government guidance before relying on an exemption.

Range depends on the model and how the bike is ridden, so there is no single range figure for every Cooly.

Use the estimate shown on the individual product page as your starting point and remember that real-world riding conditions will affect the result.

Rider weight, terrain, wind, tyre pressure, assistance level, speed, stop-start riding, payload and battery condition can all affect how far you travel on a charge.

Think about range around your actual routine rather than chasing the biggest possible number.

Dual batteries give riders more available battery capacity for longer days and fewer charging stops.

They make the most sense when extended range genuinely fits how you ride. If most of your trips are short and local, you may not need the extra battery capacity.

Use the charger supplied for your bike and follow the battery and charging guidance provided with your model.

Avoid leaving a battery charging unattended, and if anything about the battery, charger or connection looks damaged or unusual, stop using it and contact the Cooly Crew for advice.

Fat tyre eBikes can feel more substantial than bikes with slimmer tyres, particularly when you are moving them around off the bike. On the ride, many people like the planted, comfortable feel they provide.

What matters most is whether the bike feels right for you, which is why a test ride is worth doing whenever you can.

Keep an eye on the basics: tyre pressure, brakes, chain condition and anything that starts to feel or sound different from normal.

Your servicing needs will depend on how often, how far and where you ride. If something feels off, have it checked rather than waiting for a small issue to become a bigger one.

Yes. Cooly Bikes offers free shipping Australia-wide.

We're based in Coolangatta on the Gold Coast, but Cooly riders are all over Australia.

Most in-stock orders dispatch within approximately 1–2 business days, with delivery typically taking around 1–7 business days depending on location.

Remote areas may take longer. Once your order is on the way, you'll receive tracking details so you can follow the delivery.

Fully assembled eBike delivery is available for most major cities on Australia's eastern seaboard.

If assembled delivery is not available for your address, your eBike may arrive boxed for transport and some basic assembly may be required, which can include fitting items such as the front wheel, handlebars and pedals.

If you want to confirm the delivery arrangement for your address before ordering, ask the Cooly Crew.

Yes. Choose pickup at checkout and we'll contact you to organise collection from Cooly Crew HQ in Coolangatta.

Cooly Crew HQ is at Beach House Plaza, Shop 11, 52–58 Marine Parade, Coolangatta QLD 4225.

You can test ride available Cooly eBikes at Cooly Crew HQ in Coolangatta on the Gold Coast.

Test rides that take place in public areas are subject to the rider requirements that apply in Queensland, including the current age and driver-licence requirements or an applicable exemption.

Getting on the bikes is one of the easiest ways to compare fit, riding position, comfort and how different models actually feel.

Absolutely. Start by telling us how you want to ride.

We can help you compare the different Cooly models and, where 250W and 750W versions are offered, explain which version matches your intended riding location.

If you plan to ride in public, remember that choosing the appropriate bike version and meeting the rider requirements are separate parts of the decision.

Cooly Bikes offers servicing support on the Gold Coast. You can view the current service options and book through our Servicing page.

If you're outside the Gold Coast and need help working out the right next step, contact the Cooly Crew.

Contact the Cooly Crew and tell us what is happening with the bike. We'll help you work out whether the issue needs servicing, technical support or a warranty assessment.

For routine servicing, use our Servicing page. For a warranty enquiry or claim, email warranty@coolybikes.com.

Eligible Cooly Bikes are backed by our 1 Year Comprehensive Warranty.

The warranty begins from the date the original customer takes delivery of the product.

The current warranty includes one-year coverage for the frame, motor, battery, controller, display, charger, flywheel and speed control switch, subject to the terms and conditions of the warranty.

For exclusions, claim requirements and the full policy, use the Warranty page rather than relying on a short FAQ summary.

Yes. The voluntary 1 Year Comprehensive Warranty can transfer with the bike for the remaining balance of the original warranty period where the required proof of the original Cooly Bikes or authorised dealer/distributor purchase can be provided.

The warranty period does not restart, reset or extend when the bike changes ownership.

Email warranty@coolybikes.com with the details of your issue and the team will guide you through the next step.

Warranty claims are handled through the warranty team rather than the general website contact form.

Yes. Cooly's 1 Year Comprehensive Warranty is a voluntary warranty and sits alongside the rights and remedies available to you under the Australian Consumer Law.

The voluntary warranty does not replace or exclude those rights.

Yes. You can choose your bike online, select the available options for that model and have it delivered to your address Australia-wide.

If you're unsure which model or version to order, contact the Cooly Crew before checking out and we'll help you work through it.

Yes. For an adult customer, Queensland's driver-licence requirement applying from 31 August 2026 is a rider eligibility requirement for riding in public. It is not a requirement to hold a driver licence simply to purchase or own an eBike.

Separate Queensland retailer rules prohibit commercial sellers from selling eBikes and other covered e-mobility devices to people under 16, and age verification may be required.

If you intend to ride your eBike on roads, road-related areas or in public places in Queensland, you still need to meet the rider requirements or an applicable exemption.

The current payment options available for your order are shown at checkout.

If you need to use a particular payment method or buy now, pay later service, check the available checkout options or contact the Cooly Crew before placing your order.

Buying the bike is only the start.

You'll have access to real Australian support from the Cooly Crew for servicing, ownership questions, technical help and warranty support. We're based in Coolangatta and support Cooly riders Australia-wide.

Gold Coast roots. Australia-wide support.

Cooly Bikes carries a range of accessories and replacement parts for different riding needs and models.

Compatibility can vary, so if you're not sure whether a part, rack, seat or accessory suits your bike, check with the Cooly Crew before ordering.

Some Cooly bikes are designed with two-person riding or compatible passenger setups in mind, but the bike, seat or accessory must be suitable for the intended use and operated within its applicable load limits.

Passenger and child-seat rules can also vary depending on where you ride, so check the requirements in your state or territory before heading out.

Before heading out, complete a quick pre-ride check.

Make sure your tyres are appropriately inflated, the brakes operate properly and key components feel secure. If your bike arrived boxed, complete the required assembly and checks before riding, and contact the Cooly Crew if anything does not look or feel right.

Before riding in public, also make sure the bike configuration and rider meet the current rules where you ride. If you're riding in Queensland, check the current Queensland eBike requirements, including rider eligibility.