Privacy policy
PRIVACY POLICY
This Privacy Policy describes how coolybikes.com (the “Site”, “we”, “us” or “our”) collects, uses, and discloses your Personal Information when you visit, interact with, or make a purchase from the Site.
In this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked (directly or indirectly) with an individual.
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
DEVICE INFORMATION
Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, pages or products you view, search terms, and how you interact with the Site.
Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimise our Site and customer experience.
Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our service providers, including Shopify.
ORDER INFORMATION
Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit/debit card details), email address, and phone number.
Purpose of collection: to provide products or services to you, process payments, arrange shipping and fulfilment, provide invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and (where you have opted in or where permitted) provide marketing relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our service providers, including Shopify and payment processors.
CUSTOMER SUPPORT INFORMATION
Purpose of collection: to provide customer support and resolve issues.
Source of collection: collected from you.
SHARING PERSONAL INFORMATION
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the following links:
Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
USING PERSONAL INFORMATION
We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfilment of your order, communicating with you, and (where you have opted in or where permitted) keeping you up to date on new products, services, and offers.
LAWFUL BASIS (GDPR)
If you are a resident of the European Economic Area (“EEA”), we process your Personal Information under the following lawful bases:
• Your consent
• The performance of the contract between you and the Site
• Compliance with our legal obligations
• To protect your vital interests
• To perform a task carried out in the public interest
• For our legitimate interests, which do not override your fundamental rights and freedoms
RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the “Your rights” section below.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), where that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Shopify may use limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that may include elements of automated decision-making include:
• Temporary denylist of IP addresses associated with repeated failed transactions (typically persists for a small number of hours)
• Temporary denylist of payment cards associated with denylisted IP addresses (typically persists for a small number of days)
SELLING PERSONAL INFORMATION
We do not sell your Personal Information as that term is commonly understood. If you are a resident of certain jurisdictions (including California), you may have additional rights regarding your Personal Information as described below.
YOUR RIGHTS (GDPR)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the details in the “Contact” section below.
Your Personal Information may be processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR information here: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
YOUR RIGHTS (CCPA)
If you are a resident of California, you may have the right to access the Personal Information we hold about you (also known as the “Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the details in the “Contact” section below.
If you would like to designate an authorised agent to submit these requests on your behalf, please contact us using the details in the “Contact” section below.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies help improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
CONTACT
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at connect@coolybikes.com.
If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.