The Cooly Bikes voluntary warranty does not generally cover damage or failure caused or contributed to by:

• Accident, collision, impact, abuse or misuse
• Stunts, freestyle riding or other use outside the product's intended operation
• Fire, flood, storm or other external events
• Water or environmental exposure where the issue was not caused by a covered manufacturing defect
• Rust, corrosion or environmental deterioration arising through use, storage or exposure rather than a covered defect
• Foreign objects, debris or external contamination
• Normal wear and tear
• Poor, inappropriate or neglected maintenance where that maintenance issue caused or contributed to the fault
• Incompatible parts or components where they caused or contributed to the fault
• Unauthorised modification, derestriction or tampering where it caused or contributed to the fault
• Unauthorised repairs or associated work where they caused or contributed to the fault
• Operation outside the model's approved configuration where that operation caused or contributed to the fault
• Transport damage arising from transport independently arranged by the customer where that damage was not caused by Cooly Bikes or its authorised freight provider

These exclusions apply to the Cooly Bikes voluntary warranty only. They do not exclude, restrict or remove any rights or remedies that cannot lawfully be excluded under Australian Consumer Law.

Bikes contain components that naturally wear through normal use.

Normal wear and tear is not generally a manufacturing defect and is therefore not normally covered by the Cooly Bikes voluntary warranty.

Examples may include:

• Tyres
• Tubes
• Brake pads
• Bearings
• Seats and other contact surfaces
• Other consumable components

This does not mean a wear or consumable component can never be covered. If a component has a genuine manufacturing fault or defect, rights under this warranty or Australian Consumer Law may still apply depending on the circumstances.

Regular maintenance helps keep your bike safe, reliable and riding the way it should.

We recommend servicing your bike appropriately for how often and where you ride it.

Damage caused or contributed to by neglected or inappropriate maintenance may fall outside the Cooly Bikes voluntary warranty.

Simply missing a service does not remove rights that may otherwise exist under Australian Consumer Law.

Cooly Bikes sells genuinely separate product configurations designed for different intended uses.

Unauthorised modification, derestriction, tampering, incompatible components, unauthorised repairs or operation outside the model's approved configuration may affect the Cooly Bikes voluntary warranty where they caused or contributed to the fault being claimed.

A modification, component or repair does not automatically cancel the entire voluntary warranty merely because it exists.

Australian Consumer Law rights remain unaffected.